Residential · Commercial · Multi-Family
From Chaos to Control. For Every Property.
Maintenance requests at midnight. Vendors who don't show up. Tenants who call five times for one update. Take back your time and give every tenant a premium experience.
Managing Properties Shouldn't Mean Managing Chaos
Your portfolio is growing, but your systems aren't keeping up. These problems compound with every unit you add.
Maintenance Request Overwhelm
Tenants submit requests by text, email, phone, portal, and in-person. Half get logged properly. The other half become angry follow-ups a week later asking why nothing happened.
Vendor Coordination Nightmares
Scheduling a plumber means 3 calls: one to the vendor, one to the tenant for access, and one follow-up when nobody showed. Multiply by 50+ units and your day is gone.
Tenant Communication Gaps
Tenants don't know if their request was received, when the vendor is coming, or what happened. So they call. And call. And call. Your phone becomes a complaint hotline.
Owner Reporting Burden
Property owners want monthly updates: maintenance costs, occupancy, upcoming renewals. Building these reports manually for each owner consumes days every month.
5 Workflows That Scale Your Portfolio
Whether you manage 50 units or 500, these workflows keep every property running smoothly.
Maintenance Intake & Triage
Classified in < 60 secondsTenant submits a request through any channel. AI classifies urgency (emergency, urgent, routine), categorizes the issue (plumbing, electrical, HVAC, general), and creates a tracked work order with all details organized.
Vendor Dispatch & Coordination
Automated 3-way coordinationQualified vendor receives work order details and responds with availability. Tenant is automatically notified of the scheduled time. Day-before reminders sent to both vendor and tenant. Access instructions shared automatically.
Tenant Status Updates
Proactive updates at every stageAt every stage, tenants receive updates: request received, vendor scheduled, work in progress, completion confirmation. Satisfaction survey sent after resolution. No more 'when is someone coming?' calls.
Lease Renewal Management
90-day renewal sequence90 days before lease expiration: renewal terms prepared. 60 days: outreach to tenant with renewal offer. 30 days: follow-up with deadline context. Non-renewal triggers vacancy preparation workflow.
Owner Reporting & Communication
Automated monthly reportingMonthly maintenance summaries, expense tracking, and occupancy reports compiled automatically. Owners receive consistent, professional updates without your team spending hours in spreadsheets.
Real Scenarios. Real Difference.
These situations happen across every property portfolio, every week.
The Weekend Water Leak
Saturday night at 11 PM. Tenant in Unit 204 discovers water dripping from the ceiling. The unit above has a burst pipe fitting.
Tenant calls emergency line. No answer. Texts property manager's personal phone. Manager wakes up, calls three plumbers, none available. Water damage spreads overnight. Monday morning: two units damaged, angry tenants, emergency plumber bill doubled.
Tenant submits emergency request via text. AI classifies as emergency plumbing immediately. On-call vendor receives automated dispatch with unit details and access codes. Tenant gets confirmation within 2 minutes: 'Emergency acknowledged. Plumber dispatched. ETA: 45 minutes.' Manager gets a notification but doesn't need to intervene.
Result: Emergency response time drops from hours to minutes. Water damage minimized. Manager sleeps.
The Renewal Retention
Great tenant in a 2BR unit. Lease expires in 75 days. Market rate has increased 8%. Tenant hasn't said anything about staying.
Property manager forgets until 30 days out. Rushes a renewal offer. Tenant already found a new place because they assumed the rent increase would be too high. Unit sits vacant for 6 weeks. $3,200 in lost rent plus turnover costs.
Day 90: System flags upcoming expiration. Day 85: Personalized renewal offer sent with competitive terms. Day 70: Follow-up with market comparison showing value. Day 55: Tenant signs digital renewal. Entire process handled without a single manual step from your team.
Result: Tenant retention improves 20-30%. Zero vacancies from missed renewal outreach.
The Multi-Vendor Coordination
New tenant moves in March 1st. Unit needs: carpet cleaning, paint touch-up, appliance repair, and a lock rechange. Four vendors, one tight timeline.
Property manager plays phone tag with four vendors for two days. Carpet cleaner comes before painter finishes. Lock change gets forgotten. Tenant moves in to a unit that isn't ready. First impression ruined.
Turnover workflow triggered at move-out. System schedules vendors in correct sequence: painter first, carpet cleaner second, appliance repair, lock rechange last. Each vendor confirmed with specific time windows. Tenant receives ready-confirmation once all tasks are marked complete.
Result: Turn times reduced by 40%. Vendors scheduled without a single phone call from staff.
How We Compare
We don't replace your property management software. We add the communication intelligence layer that transforms tenant and vendor experience.
Buildium
$55-175/mo per portfolio
AppFolio
$1.40/unit/mo minimum
Propertyware
$1-2/unit/mo
NuStack One Engine for Property Management
Works alongside Buildium, AppFolio, or any PM platform. Adds AI-powered maintenance triage, vendor coordination, tenant communication, and owner reporting—the layer your PM software was never designed to handle.
Ready to Transform Your Operations?
Schedule your free operations assessment. We'll show you exactly how much time and revenue you're leaving on the table.